Friday, 28 May 2021 11:49

Why Live Chat Is Important For Your Business

Written by
Read 253 times

 

More than two-thirds of consumers in the United States say they are willing to pay more for brands that deliver exceptional customer service. In this digital age, live chat is an important part of that since offering a platform for customers to speak with you in real time is a great way to engage and support them.

What is Live Chat?

Like any other chat messaging platform, live chat is an online communication tool. Two persons can send each other private text messages. Links, photos, and documents can all be included in the messages. You can install live chat software on your website in a variety of ways. Visitors to your website can interact with your business by posing queries to an agent who could be located anywhere on the planet.

Why is Live Chat so important? 

  • It lets customers connect with agents real quick.

There's no need to call a number and press button after button before speaking with a representative. Customers connect easily with an agent. 

  • No more hours of waiting. 

Customer inquiries are immediately resolved, so you won't be on hold for hours.

  • Queries are resolved quickly. 

While emails can necessitate a lengthy back and forth, live chat can address issues in a single session.

  • It increases sales. 

Customers are more likely to spend more time on your website when a real person walks them through a purchase. An excellent customer experience results in a greater average order value. In other words, live chat has a direct impact on your sales.

  • It improves customer service satisfaction. 

Customers prefer live chat versus other methods of customer service. They obtain immediate solutions to their questions without having to leave their computer. They don't have to keep track of a phone number or wait hours for a response to their questions. These qualities make live chat the most effective customer service tool and boost client satisfaction.

Increase leads with Global Presence’s Live Chat 

Customers want someone to be available when they have a question in today's world, which means your website is open 24 hours a day, seven days a week. Professionally trained agents are available for as little as $1.50 per hour. Our prices are simply unbeatable! There will be no automated responses. We only hire actual people who have been trained to provide excellent customer service.

Global Presence Marketing is serving the business and marketing needs of international clients and partners. We are conveniently located at 10031 Pines Blvd #220, Pembroke Pines, FL 33024. For help, call (305) 501-4280 or send us a message through our Support Portal.